Refund Policy for Application Subscription
Thank you for choosing our application subscription. We strive to provide you with excellent services and a seamless experience. However, we understand that there might be instances where you are not completely satisfied with our services. Hence, we offer a refund policy to ensure your satisfaction.
Refund Criteria:
- Timeframe: You are eligible for a refund within 15 days from the date of your initial subscription purchase.
- Satisfaction Guarantee: If you are dissatisfied with our services for any reason within the specified timeframe, you may request a refund.
- Calculation: Refunds will be processed based on the number of days you have utilized our services. We will deduct the subscription charges for the days you have used our application.
- Other Charges: Additionally, please note that certain charges, such as transaction fees or taxes, may not be refundable.
Refund Process:
- Initiating Refund: To request a refund, please contact our customer support team within the 28-day period from the date of your subscription purchase.
- Verification: Our team will verify your request and the usage details associated with your account.
- Calculation: Refunds will be calculated based on the number of days you have actively used our services, deducting the corresponding subscription charges.
- Refund Amount: Once the calculation is complete, we will refund the applicable amount to the original payment method used during the subscription purchase.
- Processing Time: Please allow up to [X] business days for the refunded amount to reflect in your account, depending on your payment provider.
Exceptions:
- Late Refund Requests: Refund requests made after the 15-day period will not be eligible for consideration.
- Abuse of Policy: We reserve the right to refuse refunds in cases of suspected abuse or fraudulent activity.
Refund Policy for Products
Thank you for choosing to shop with us through our application. We are committed to providing you with high-quality products and exceptional service. Below is our refund policy for products purchased through our application:
Refund Criteria:
- Damaged or Incorrect Products: You are eligible for a refund only if the product you received is damaged or incorrect. In such cases, we will gladly provide a refund or replacement.
Refund Process:
- Contacting Customer Care: If you receive a damaged or incorrect product, please contact our customer care team immediately to initiate the refund process.
- Providing Evidence: To facilitate the refund process, you will be required to provide photographic evidence of the damaged product or the incorrect item received. Please ensure the photo clearly shows the issue with the product.
- Verification: Our team will verify the provided evidence to determine the validity of the refund request.
- Refund or Replacement: Upon verification, we will offer you the option of either a refund for the damaged or incorrect product or a replacement, depending on product availability and your preference.
- Refund Amount: If a refund is issued, it will be processed to the original payment method used during the purchase.
- Return of Product: In some cases, we may request the return of the damaged or incorrect product. We will provide instructions on how to return the item, and we will cover any associated return shipping costs.
Exceptions:
- Non-Damaged or Correct Products: Refunds will not be provided for products that are not damaged or incorrect. Please ensure that you carefully review your order before completing the purchase.
- Late Refund Requests: Refund requests made after a reasonable timeframe from the date of delivery may not be eligible for consideration.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at somenu.digital@gmail.com and send your item to:
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.